Frequently Asked Questions

At JCM Garage and Tires, we offer a full range of automotive services to keep your vehicle running smoothly. Our services include:

• Tire sales and installation (new and used)

• Oil changes and routine maintenance

• Brake inspections and repairs

• Engine diagnostics and repairs

• Suspension and alignment services

• Battery testing and replacement

• Custom tire orders and specialty vehicle work

Our goal is to be your one-stop shop for all your automotive needs. If you have a specific issue or service request, feel free to call us or stop by the shop. If it has a mechanical engine, we can fix it.

Yes, we offer both new and used tires to accommodate a variety of needs and budgets. Our inventory includes top brands and a range of sizes to fit most vehicles. Used tires undergo a thorough inspection to ensure they meet safety standards before being sold. Whether you're looking for a cost-effective option or premium tires, we’ll help you find the best solution.

The cost of four tires for a car depends on factors like the brand, quality, size, and type of tire. Budget-friendly tires typically range from $50 to $100 each, while mid-range options cost between $100 and $200 per tire. Premium or performance tires can go from $200+ or more per tire. Larger or specialty tires, such as those for SUVs or trucks, are generally more expensive. For those seeking a more affordable option, we offer quality used tires starting at just $45 each, with mounting and balancing included. This makes us a great choice for both budget-conscious drivers and those seeking premium solutions. Let us know what works best for you!

Scheduling an appointment with us is simple! You can:

• Go on our website or schedule here.

• Call us directly at (775) 310-9240 during business hours.

• Visit our shop at 100 Gentry Way, Unit A1, Reno NV 89502, and speak with our friendly staff.

• Message us on Facebook

While we also accept walk-ins, scheduling an appointment ensures faster service.

Yes, we stand behind the quality of our work and products. Our warranties vary depending on the service or tire purchased. For example:

• Many new tires come with manufacturer warranties covering defects or tread life.Repairs typically include a guarantee for a set period (e.g., 30 or 90 days) to ensure your satisfaction.

• Ask our team for specific warranty details during your visit. We're committed to transparency and quality.

Tire replacement depends on factors like mileage, driving habits, and road conditions. Here’s a general guideline:

• Inspect your tires regularly for tread wear, cracks, or bulges.

• Replace tires when the tread depth is below 2/32 of an inch.

• Tires generally last 3-6 years, but it’s best to check with a professional if you're unsure. We’re happy to inspect your tires and provide honest advice on whether replacements are necessary.

Yes, we frequently offer promotions, including discounts for:

• First-time customers

• Veterans and active-duty military personnel

• Seniors

• Seasonal services (like winter tire installations or spring tune-ups)

Ask about our current offers when you call or visit us, or follow our Facebook page for updates. Yo may also text "discounts" to (775) 310-9240.

Service times depend on the work being done. Here’s a general breakdown:

• Oil changes or tire installations: 30 minutes to 1 hour

• Brake repairs: 45 minutes to 1 hour

• Complex diagnostics or major repairs: times vary

We’ll give you an estimated time when you book your service and keep you informed if there are any changes.

Yes, we provide professional alignment services to improve your vehicle's handling, extend tire life, and enhance fuel efficiency. It’s a good idea to check your alignment:

Annually or every 12,000 miles

After installing new tires

If your vehicle pulls to one side or the steering feels off

Proper alignment ensures a smoother, safer ride, and we’ll make sure your car is road-ready.

Signs that your brakes may need attention include:

• Squealing, grinding, or unusual noises when braking.

• A "spongy" or soft brake pedal feel.

• Vibrations or pulling to one side when braking.

• A warning light on your dashboard.

If you notice any of these signs, visit us right away for a brake inspection.

The check engine light can indicate a wide range of issues, from minor to serious. If it comes on:

• Check your gas cap to ensure it’s secure (a loose cap can trigger the light).

• Schedule a diagnostic appointment with us as soon as possible to pinpoint the issue.Driving with an unresolved problem could lead to more costly repairs down the road.

Yes, we allow customers to bring their own parts for certain repairs. However, we can’t guarantee the quality or warranty of parts not purchased through us. We recommend discussing your specific needs with our team to ensure compatibility and reliability.

If your car won’t start, the issue could be related to the battery, starter, alternator, or fuel system. Try the following:

• Check your battery connections for corrosion or looseness.

• Turn off any accessories and try starting again.

If the problem persists, contact us, and we can arrange for diagnostics or recommend a tow service if needed.

Currently, we’re open Monday through Friday from 9:00 AM to 6:00 PM. If weekend service is needed, contact us ahead of time, and we’ll do our best to accommodate your schedule.

Yes! We have a waiting area where you can relax while we work on your vehicle. Depending on the service, we’ll let you know the estimated wait time.

Yes, customer satisfaction is one of our core values. If you’re not completely happy with our service, let us know, and we’ll work to resolve the issue. Your trust is important to us.

Yes, we’re a certified location for ignition interlock devices. We offer installation, calibration, and removal services for top brands, including LifeSafer, Skyline, Intoxalock, and Alcolock. If you need assistance with an interlock device, give us a call, and we’ll help you through the process.